Shipping Information & Squishy Disclaimer

📦 SHIPPING & STORE POLICIES

Thank you for shopping with The Squishy Town! 💗

Please read our policies carefully before placing an order. By completing a purchase, you acknowledge that you have read and understood the information below.

 

🇸🇬 LOCAL SHIPPING – SINGAPORE

To allow us sufficient time to pack and prepare orders carefully, we collate and mail out orders twice a week.

Mailing Days: Tuesdays & Fridays

Orders received and paid for will be prepared for the next available mailing day.

🚢Shipping Options

- SingPost Mailing – Flat rate of S$3.80

- FREE Shipping – Minimum spend of S$68

Orders placed after our packing cut-off may be carried forward to the next mailing day.

Once dispatched, delivery timelines are subject to SingPost's delivery schedule and operational conditions.

 

🌍 INTERNATIONAL SHIPPING

International shipping rates are calculated according to the destination country and total parcel weight.

Shipping costs will be automatically calculated at checkout.

Available shipping options:

- Basic Airmail (without tracking)

- Registered Airmail (with tracking)

We offer discounted international shipping rates wherever available.

 

Estimated delivery: Approximately 3–4 working weeks, depending on destination, customs clearance and postal conditions.

🇺🇸USA SHIPPING NOTICE

Shipping services to the USA are temporarily suspended until further notice due to uncertainty surrounding applicable tariffs, duties and shipping costs.

For enquiries, please contact us via Instagram: @thesquishytown.

 

📍 SHIPPING ADDRESS ACCURACY

Customers are responsible for providing complete and accurate shipping information at checkout.

Please double-check your:

- Full name

- Contact number

- Postal code

- Unit number

- Delivery address

Additional costs arising from incorrect or incomplete address details may be borne by the customer where applicable.

 

🌐 INTERNATIONAL CUSTOMS, DUTIES & TAXES

International customers are responsible for applicable customs duties, import taxes, VAT, handling fees and other charges imposed by their destination country.

These charges are not included in the product prices or shipping fees unless expressly stated.

All prices are quoted in Singapore Dollars (SGD).

 

🚚 LOST, DELAYED OR DAMAGED PARCELS

Delivery timelines are estimates and are not guaranteed.

Delays may arise from:

- Customs inspections.

- Adverse weather.

- Postal disruptions.

- Carrier operational issues.

- Other circumstances beyond our control.

For tracked shipments, tracking information will be provided where available.

For untracked shipments, tracking and investigation options may be limited.

If a parcel appears lost, delayed or damaged, please contact us so that we can review the available shipping information and advise on the next steps.

Responsibility for loss or damage will be assessed in accordance with the applicable shipping arrangement and consumer protection requirements.

 

💳 PAYMENT & PRICING

All prices are stated in Singapore Dollars (SGD).

Please ensure that the correct payment amount has been made before submitting your order.

Orders will only be processed after payment has been successfully received.

 

👶 AGE REQUIREMENT

Customers aged 18 and below must obtain parental or guardian consent before purchasing.

For information regarding product conditions, refunds, returns and exchanges, please refer to our separate Refund, Returns & Exchange Policy.

Thank you for supporting The Squishy Town! 💕

We appreciate your support and understanding. We strive to provide a smooth and enjoyable shopping experience for all our customers.

The Squishy Town Team ☺️