Returns & Exchanges
At The Squishy Town, we want you to be happy with your squishy purchase! 🧸💕
Because our products are soft, squeezable and handled frequently, we have a few guidelines for returns and exchanges.
💕 Change of Mind
We currently do not accept returns or exchanges for change-of-mind purchases.
Please check your order carefully before completing your purchase.
📦 Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 24 hours of receiving your order.
Please provide:
- Your order number
- Clear photos & a unboxing video of the item
- A description of the issue
- Photos of the packaging, if applicable
We will review your request and, where applicable, arrange a replacement or another suitable resolution.
🧸 Product Condition
For an item to be considered for a return or exchange due to a product issue, it should be:
- Unused and in its original condition
- In its original packaging, where applicable
- Free from stains, dirt or signs of use
Please note that minor variations in colour, texture, shape, scent or appearance may occur due to the nature of squishy products and manufacturing processes. These variations are not necessarily considered defects.
🚫 Items We Cannot Accept
We cannot accept returns or exchanges for items that have been:
- Used, washed or altered
- Damaged after delivery
- Stained or exposed to dirt, liquids, perfume or other substances
- Damaged due to improper handling or storage
💌 How to Contact Us
If you believe you have received a defective, damaged or incorrect item, please contact us at thesquishytownn@gmail.com within the day of receiving your order.
Please do not send an item back before contacting us. We will provide further instructions after reviewing your request.
📋 Important
The Squishy Town reserves the right to assess each return or exchange request on a case-by-case basis. Terms & conditions apply.